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Consular Departement

In order to submit visa applications or lodge consular requests (signature verification, civic registry documents, travel documents, CzechPoint, etc.) it is necessary to book an appoitment in advance via email. More information on booking an appointment to submit visa applications can be found in the section "Registration system for visa applications". An emergency telephone line is available for Czech citizens during non-working hours of the Embassy, weekends and Czech public holidays.

Office hours

Consular and visa matters are handled on the basis of a prior appointment made via email at jakarta@mzv.gov.cz.

The Consular Department is closed on public holidays of the Czech Republic.

Monday-Friday             8:30-12:00 o´clock (by prior appointment)

                                         13:00-17:00 o´clock (by prior appointment)


Telephone helpline of the Consular Department

Monday-Friday 14:30-15:30 o´clock



Jl. Gereja Theresia 20, Menteng, Jakarta 10350



+62 8119 245 663 / +62 8119 245 664

The telephone helpline of the Consular Department is available Monday-Friday (except public holidays) from 14:30 to 15:30 o´clock.

The telephone helpline serves to answer general questions regarding visas, residence permits and consular matters. Its purpose is not to answer questions regarding the current status of individual visa and residence applications or to book an appointment. It is noted that dozens of applicants contact the Consular Department of the Embassy of the Czech Republic in Jakarta every day. In case you are unable to get in touch by phone, send your question by email.




Please note that the email addresses of the Embassy of the Czech Republic in Jakarta have changed with effect from January 18, 2024. Emails addressed to the original email addresses of the Embassy (i.e. without the @mzv.gov.cz) will be redirected to the new email addresses.


Social media

The Consular Department does not use social media to communicate with the public.





Official language

Czech, English


⚠︎ Emergency line for citizens of the Czech Republic ⚠︎

Outside office hours (17:00-8:30 o´clock) and on national holidays and weekends, an emergency telephone line is available for citizens of the Czech Republic who find themselves in need (death, injury, loss or theft of a travel document, detention by the police, etc.). This telephone number is not intended for communicating general information regarding visa applications or current conditions of entry into the territory of the Republic of Indonesia. In case of emergency, the Czech citizens can also contact the honorary consulates of the Czech Republic in Indonesia according to their place of residence (Sanur, Surabaya, Semarang).


More information

You can find more information on individual topics at the links below:

Visa information